MIDI Designer Reference Manual

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manual:15_troubleshooting [2025/03/09 11:47] – [Remove Autosaves] jkhiser-wikimanual:15_troubleshooting [2026/05/01 12:11] (current) – external edit 127.0.0.1
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 Loading layouts can be more reliable when the layouts are on local storage (vs Dropbox, iCloud, etc.), especially with marginal connectivity.   Loading layouts can be more reliable when the layouts are on local storage (vs Dropbox, iCloud, etc.), especially with marginal connectivity.  
  
-🆕 With more recent OS versions, we are seeing more robust performance with layouts loading from iCloud.+🆕 With more recent OS versions, we are seeing more robust performance with layouts loading directly from iCloud.
  
  
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 If all else fails: If all else fails:
 <WRAP center round box 90%> <WRAP center round box 90%>
-  - Copy all your layouts from the MIDI Designer folder to a new folder+  - * Copy all your layouts from the MIDI Designer folder to a new folder
   - Delete the MIDI Designer app, including data   - Delete the MIDI Designer app, including data
   - Reinstall MIDI Designer    - Reinstall MIDI Designer 
-  - Move desired layouts back into the MIDI Designer folder+  - * If desired, move desired layouts back into the MIDI Designer folder 
 +* iPad / iPhone only - on the Mac, layouts are stored in your documents folders
 </WRAP> </WRAP>
 +
  
 ---- ----
  
-===== Subscriptions =====+===== Purchases (including subscriptions) =====
  
-We do not control subscriptions (mostly) - they are managed by Apple servers.+==== Purchasing ====
  
-Start looking under //Config | Actions //.  If you see a //Restore Purchases// option, select that option.+{{ :manual:purchasing_midi_designer.jpeg?nolink&400 |}}
  
-Some users have reported delays for subscriptions to appear on other devices.  If your subscription does not appear after a "reasonable" time, here are some ideas from [[https://discussions.apple.com/thread/252439673?sortBy=best|Apple support]]:+Look under //More | Config | Actions // - Learn about going premium.  This will bring up subscription & purchase options.
  
-Check your subscription in Settings > [Your Name] > Subscriptions and ensure the desired subscription is there. [[https://support.apple.com/HT204939|Steps 1 - 3 in Change your subscription from Apple.]]+==== Troubleshooting ====
  
-If the subscription is there:+We do not control purchases & subscriptions (mostly) - they are managed by Apple servers. 
 + 
 +Look under //More | Config | Actions //.  If you see a //Restore Purchases// option, select that option. 
 + 
 +Some users have reported delays for purchases to appear on other devices.  If your purchase does not appear after a "reasonable" time, here are some ideas from [[https://discussions.apple.com/thread/252439673?sortBy=best|Apple support]] 
 + 
 +Check your purchase in Settings > [Your Name] > Subscriptions and ensure the desired subscription is there. [[https://support.apple.com/HT204939|Steps 1 - 3 in Change your subscription from Apple.]] 
 + 
 +If the purchase is there:
   - Restart your device and look again.    - Restart your device and look again. 
   - If it continues update the app and check again. [[https://support.apple.com/HT202180|How to manually update apps on your Apple device.]]   - If it continues update the app and check again. [[https://support.apple.com/HT202180|How to manually update apps on your Apple device.]]
  
-If the subscription is not there:+If the purchase is not there:
   - Make sure you are signed into the correct Apple ID.   - Make sure you are signed into the correct Apple ID.
   - Check your purchase history. [[https://support.apple.com/HT204088|See your purchase history for the App Store, iTunes Store, and more]]   - Check your purchase history. [[https://support.apple.com/HT204088|See your purchase history for the App Store, iTunes Store, and more]]
   - Check your payment method. [[https://support.apple.com/HT201266|Change, add, or remove Apple ID payment methods]]   - Check your payment method. [[https://support.apple.com/HT201266|Change, add, or remove Apple ID payment methods]]
 +
 +==== Working off Network with Subscription ====
 +
 +  - MD will check on app start to verify subscription status. There is a grace period (~1.5 days), but the check always happens.
 +  - The check never happens while the app is running, even if it’s backgrounded. 
 +  - If your sub expiry date is not in the past, no Internet is fine.
 +  - If you are going to be off network - start the app while connected to the internet and keep it running. 
 +  - If you never force quit the app (and it doesn’t crash) you should be able to rock on indefinitely. 
 +  - You could also force a restart to force the check while connected to the internet.
 + 
  
 ===== Options for Getting Help ===== ===== Options for Getting Help =====
manual/15_troubleshooting.1741535270.txt.gz · Last modified: (external edit)

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