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--- manual:15_troubleshooting [2025/03/09 11:51] – [Reinstall] jkhiser-wiki
+++ manual:15_troubleshooting [2026/05/01 12:11] (current) – external edit 127.0.0.1
@@ Line 146: / Line 146: @@
 ----
-===== Subscriptions =====
+===== Purchases (including subscriptions) =====
-We do not control subscriptions (mostly) - they are managed by Apple servers.
+==== Purchasing ====
-Start looking under //Config | Actions //.  If you see a //Restore Purchases// option, select that option.
+{{ :manual:purchasing_midi_designer.jpeg?nolink&400 |}}
-Some users have reported delays for subscriptions to appear on other devices.  If your subscription does not appear after a "reasonable" time, here are some ideas from [[https://discussions.apple.com/thread/252439673?sortBy=best|Apple support]]:
+Look under //More | Config | Actions // - Learn about going premium.  This will bring up subscription & purchase options.
-Check your subscription in Settings > [Your Name] > Subscriptions and ensure the desired subscription is there. [[https://support.apple.com/HT204939|Steps 1 - 3 in Change your subscription from Apple.]]
+==== Troubleshooting ====
-If the subscription is there:
+We do not control purchases & subscriptions (mostly) - they are managed by Apple servers.
+Look under //More | Config | Actions //.  If you see a //Restore Purchases// option, select that option.
+Some users have reported delays for purchases to appear on other devices.  If your purchase does not appear after a "reasonable" time, here are some ideas from [[https://discussions.apple.com/thread/252439673?sortBy=best|Apple support]]
+Check your purchase in Settings > [Your Name] > Subscriptions and ensure the desired subscription is there. [[https://support.apple.com/HT204939|Steps 1 - 3 in Change your subscription from Apple.]]
+If the purchase is there:
   - Restart your device and look again.
   - If it continues update the app and check again. [[https://support.apple.com/HT202180|How to manually update apps on your Apple device.]]
-If the subscription is not there:
+If the purchase is not there:
   - Make sure you are signed into the correct Apple ID.
   - Check your purchase history. [[https://support.apple.com/HT204088|See your purchase history for the App Store, iTunes Store, and more]]
   - Check your payment method. [[https://support.apple.com/HT201266|Change, add, or remove Apple ID payment methods]]
+==== Working off Network with Subscription ====
+  - MD will check on app start to verify subscription status. There is a grace period (~1.5 days), but the check always happens.
+  - The check never happens while the app is running, even if it’s backgrounded.
+  - If your sub expiry date is not in the past, no Internet is fine.
+  - If you are going to be off network - start the app while connected to the internet and keep it running.
+  - If you never force quit the app (and it doesn’t crash) you should be able to rock on indefinitely.
+  - You could also force a restart to force the check while connected to the internet.
 ===== Options for Getting Help =====

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